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Shipforce Terms of Service

Effective Date: June 26, 2026 · Last Updated: June 26, 2026

1. Acceptance of Terms

By accessing or using the services provided by Shipforce ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

These Terms constitute a legally binding agreement between you and Shipforce. We reserve the right to modify these Terms at any time. Continued use of our services following notice of changes constitutes acceptance of the updated Terms.

2. Description of Services

Shipforce provides shipping cost optimization services, including but not limited to:

  • Carrier rate negotiation and analysis for FedEx and UPS accounts
  • Shipping spend auditing and invoice recovery
  • Carrier contract benchmarking and consulting
  • Refund recovery for service failures, lost or damaged packages, and billing errors
  • Reporting and analytics related to shipping performance

Shipforce is not a licensed freight broker, carrier, or logistics intermediary. We provide advisory, auditing, and optimization services on your existing carrier relationships.

3. Eligibility

You must be at least 18 years of age and have the legal authority to enter into contracts on behalf of yourself or your organization. By using our services, you represent and warrant that you meet these requirements.

4. Client Responsibilities

You agree to:

  • Provide accurate, complete, and current information required for us to perform our services
  • Grant Shipforce read-only or necessary access to carrier accounts, invoices, and shipping data as required
  • Notify us promptly of any changes to your carrier accounts or shipping arrangements
  • Comply with all applicable carrier terms of service and regulations
  • Not use our services for any unlawful purpose

5. SMS / Text Messaging Communications — A2P Compliance

5.1 Consent to Receive SMS Messages

By providing your mobile phone number and checking the consent box on our intake form, website, or enrollment agreement, you expressly consent to receive autodialed or prerecorded text messages (SMS/MMS) from Shipforce at the mobile number you provide. These messages may include:

  • Service updates and account notifications
  • Shipping savings reports and alerts
  • Refund recovery status updates
  • Promotional offers related to Shipforce services
  • Appointment reminders and onboarding communications

Consent is not a condition of purchase. You are not required to consent to receive SMS messages to purchase or use our services.

5.2 Message Frequency

Message frequency varies based on account activity and service engagement. You may receive up to 30 messages per month. We will notify you if message frequency changes significantly.

5.3 Message and Data Rates

Message and data rates may apply. Standard carrier messaging and data rates set by your mobile carrier apply to all SMS messages sent and received. Shipforce is not responsible for any charges imposed by your carrier.

5.4 Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any text message from Shipforce. After opting out, you will receive one final confirmation message. To re-subscribe, text START to the same number.

5.5 Help

For assistance, reply HELP to any SMS message or contact us at:

  • Email: support@shipforce.ai
  • Phone: 814-740-7422

5.6 Supported Carriers

Shipforce SMS communications are supported by major U.S. wireless carriers including AT&T, T-Mobile, Verizon, and others. Carrier support may vary. Shipforce is not liable for delayed or undelivered messages.

5.7 Privacy of SMS Data

Mobile opt-in data and consent information will not be shared with third parties for marketing purposes. SMS consent and phone numbers collected for SMS communications will not be sold, rented, or transferred to any unaffiliated third parties. For full details, see our Privacy Policy.

5.8 A2P 10DLC Compliance

Shipforce operates its messaging program in compliance with CTIA guidelines and A2P 10DLC (Application-to-Person 10-Digit Long Code) carrier registration requirements enforced by wireless carriers and the GoHighLevel (GHL) platform. All outbound messages are sent through a registered brand and campaign in accordance with carrier and TCPA requirements.

6. TCPA Compliance

Shipforce's SMS and phone communications comply with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all applicable FCC regulations. We obtain prior express written consent before sending marketing text messages and honor all opt-out requests promptly.

If you believe you have received an unwanted message from Shipforce, please contact us immediately at support@shipforce.com so we can investigate and resolve the issue.

7. Email Communications

By providing your email address, you consent to receive transactional and service-related emails from Shipforce. You may opt out of marketing emails at any time by clicking the "Unsubscribe" link in any email or contacting us directly. Transactional emails related to your account cannot be opted out of while your account remains active.

8. Fees and Payment

8.1 Fee Structure

Shipforce may charge fees based on a performance model (percentage of savings recovered), a flat retainer, or a hybrid arrangement as specified in your service agreement. The specific fee structure applicable to your account will be outlined in a separate Order Form or Service Agreement.

8.2 Invoicing

Invoices are issued according to the schedule defined in your service agreement. Payment is due within 30 days of the invoice date unless otherwise agreed in writing.

8.3 Late Payments

Overdue balances may accrue interest at the rate of 1.5% per month (or the maximum permitted by applicable law, whichever is lower). Shipforce reserves the right to suspend services for non-payment.

8.4 Taxes

You are responsible for all applicable taxes, duties, and governmental fees arising from your use of Shipforce services, excluding taxes on Shipforce's net income.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed in connection with these Terms ("Confidential Information"). This obligation survives termination of the relationship. Confidential Information does not include information that: (a) is or becomes publicly known through no breach of this agreement; (b) was already known to the receiving party; (c) is received from a third party without restriction; or (d) is required to be disclosed by law or court order.

10. Data Privacy

Shipforce collects and uses personal and business information as described in our Privacy Policy, incorporated herein by reference. We implement reasonable technical and organizational safeguards to protect your data. We do not sell your personal data.

You grant Shipforce a limited license to access, process, and analyze your shipping data solely for the purpose of delivering our services.

11. Intellectual Property

All content, tools, reports, methodologies, and materials developed or provided by Shipforce in connection with our services remain the intellectual property of Shipforce. You are granted a limited, non-exclusive, non-transferable license to use deliverables for your internal business purposes only.

You retain ownership of your shipping data and carrier account information.

12. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." SHIPFORCE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY SPECIFIC LEVEL OF SAVINGS OR REFUNDS.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SHIPFORCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO SHIPFORCE IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Shipforce, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our services; (b) your breach of these Terms; (c) your violation of any law or third-party rights; or (d) any inaccurate information you provide to us.

15. Term and Termination

15.1 Term

These Terms are effective upon your acceptance and continue until terminated by either party.

15.2 Termination for Convenience

Either party may terminate the service relationship upon 30 days' written notice to the other party, unless a separate service agreement specifies otherwise.

15.3 Termination for Cause

Shipforce may immediately suspend or terminate your access to our services if you breach these Terms, fail to pay amounts owed, or engage in conduct that is harmful to Shipforce or other clients.

15.4 Effect of Termination

Upon termination, your right to use our services ceases. Fees earned through the date of termination remain due. Sections 9 (Confidentiality), 10 (Data Privacy), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), and 18 (Governing Law) survive termination.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute informally by providing written notice describing the dispute. The parties will negotiate in good faith for at least 30 days from receipt of notice.

16.2 Binding Arbitration

If informal resolution fails, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), conducted in [Your State/City]. The arbitrator's decision shall be final and binding. You waive any right to a jury trial or class action.

16.3 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm while arbitration is pending.

17. Class Action Waiver

YOU AGREE TO BRING CLAIMS AGAINST SHIPFORCE ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions.

19. Force Majeure

Shipforce shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, pandemics, government actions, carrier outages, or internet disruptions.

20. Entire Agreement

These Terms, together with our Privacy Policy and any applicable Order Form or Service Agreement, constitute the entire agreement between you and Shipforce regarding our services and supersede all prior agreements or understandings.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

22. Waiver

Failure by Shipforce to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

23. Contact Information

For questions about these Terms of Service, please contact:

Shipforce
Email: support@shipforce.ai
Phone: 814-740-7422
Address: 141 Mills Ave. Spartanburg, SC 29302
Website: www.shipforce.ai

24. Acknowledgment

By using Shipforce's services or signing an enrollment agreement, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including the SMS consent and A2P messaging provisions in Section 5.

These Terms of Service were last updated on June 26, 2026. Shipforce reserves the right to update these Terms periodically. Material changes will be communicated via email or in-platform notification.